POLICIES
Returns & Exchanges
Everything you need to know about our policy — written clearly, with nothing hidden.
Return & Exchange Policy
No Returns.
No Exchanges.
Because all VVID Essentials items are made to order, we do not accept:
- Size exchanges
- Returns due to fit preference
- Color or design preference
- Change of mind or buyer's remorse
Replacement Policy
Defects Only
We will replace an item only if it falls into one of these categories:
- Item arrives damaged
- Clear manufacturing or printing defect
- Incorrect product was delivered
To report a defect, contact us within 48 hours of delivery with:
- Order number
- Clear photos or video of the defect
- Images of the packaging
Replacements are not issued for wear & tear, improper washing, or sizing issues. Once verified, a replacement will be issued at no additional cost.
Order Cancellation
6-Hour Window
Orders may be cancelled within 6 hours of purchase.
After this window, production begins and cancellation is no longer possible under any circumstance.
Transparency Promise
Our Commitment
Our garments are designed to last and made responsibly. By placing an order with VVID Essentials, you acknowledge and agree to this policy.